Contract Manager - Hospitality
Bidvest Prestige
Cape Town, Western Cape
Permanent
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Posted 04 September 2024

Job Details

Job Description

ROLE PURPOSE
To implement and manage a cleaning solution for Clients in accordance with the SLA

MAIN OUTPUTS
  • Responsible for driving cleaning and hygiene for the Client
  • Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
  • Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
  • Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
  • Assist in the management of projects and provide technical support, where applicable
  • Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
  • Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
  • Provide monthly reports and feedback on continued compliance to the SLA
  • Building strategic relationships both internally and externally
  • Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
  • Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
  • Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
  • Responsible for training, coaching, mentoring & development of subordinate employees
  • Implement cleaner work schedules and evaluate and manage performance

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
  • NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
  • Matric (Senior Certificate)
  • Valid SA Drivers License
  • 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
  • Facilities Management, CRM, Property Management
  • MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
  • Knowledge of OHS Act, ISO 9001 Quality Management

FUNDAMENTAL COMPETENCIES
  • Initiative/Proactivity
  • Deadline Driven & Highly Motivated
  • Stress Tolerant
  • Excellent Written Communication
  • Solid Supervisory Skills
  • Subordinates Capacity Building
  • Customer Focus
  • Negotiation Skills
  • Analytical Skills
  • Planning/Scheduling/Objective Setting
  • Teamwork & Partnering
  • Relationship Building
  • Interactive Reasoning
  • Excellent Oral Communication
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