Job Details

Division KZN Division

Minimum experience Mid-Senior

Company primary industry Facilities Services

Job functional area Operations

EE Status Only open to EE candidates

Job Description

ROLE PURPOSE

To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)

MAIN OUTPUTS

Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.
Develop and Maintain systems to ensure client service level agreement adhered to at all times and relationship with client contact person and accounts person.
Establish and monitor a cleaning plan for each building in accordance with the service level agreements
Conduct site visits of allocated sites and report on activities, results and recommendations.
Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment
Control and management of Company assets.
Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and procedures
Ensure to maintain health and safety requirements on sites, keep safety file up to date
Ensure the staff is trained on Health and Safety as required by the OSH Act
Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts
Manage direct expenses and overheads, and all factors affecting the profitable performance of the area
Provide monthly horizontal feedback and variance explanations

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
SAFMA Certified facilities Supervisor
Matric (Senior Certificate)
Valid SA Drivers’ License
3 years Knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services
Basic knowledge of HR related issues and procedures; Property Management
MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365
Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

Initiative/Proactivity
Deadline Driven & Highly Motivated
Stress Tolerant
Excellent Written Communication
Capacity Building
Coaching
Customer Focus & Quality Management
Negotiation Skills
Analytical Skills & Process Improvement
Financial Planning and Strategy
Teamwork & Partnering
Relationship Building
Interactive Reasoning, Strategic Thinking & Strategic Planning
Excellent Oral Communication

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